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Guest Policies

Booking your stay

We offer the convenience of online booking or you can call or email any time — we'd love to answer any questions you have about our property and help you plan your stay.

When using the online system, you can check as many rates, dates and accomodation combinations as you like — nothing is "booked" until you submit your credit card information and hit confirm, so plan away. You can even set up your own password-protected account so you can access your itinerary any time.

Loyal Customers

* We give our year to year loyal guests the first opportunity to re-book their stay for the following year. Simply book your stay before you leave and your spot will be reserved for the following year. If you do not book for the following year before you leave, those dates will become available for new customers.*

Check in/Check out

Summer Weekly rentals run from Saturday to Saturday.

Check in is from 4-7pm

Check out is 9am or earlier.

If you will be arriving later than 7pm please notify us.

Call for off season check in/out times.

Extra Guests

A $25 fee per guest per night will be applied towards your stay for exceeding the rated occupancy. See cabin/room descriptions.

Visitors/Day Passes

The cost of your stay applies to you and your registered guests.Day visitors must pay a $20.00 day pass fee and  are allowed from the hours of 8 a.m.-8 p.m. For the comfort of our registered guests, we reserve the right to limit the number of visitors to stay within capacity. Visitors may not bring pets.

Pets

Pets are not allowed at Viking Bay Resort & Lodge. However if you wish to board your pet near by please contact Pawsitively Purr-fect Pet Boarding. If you treat your pet as though they were part of your family, this is Pawsitively the Purr-fect place for them to be.

Deposits

One night stays- One night stays must be paid in full at time of booking.

Bookings for the following year- Notices will be sent to our guests in regards to two payments. 30% of your stay will be due by December 1st and then another 30% by March 1st.

*All other bookings taking place during the year will be required to have a 50% deposit down at the time of booking.*

 

Cancellation Policy

By confirming your reservation you are then financially responsible for the entire duration of your reservation. Please understand that once we have booked a reservation, especially for a large group and then receive a cancellation it is very difficult to re-book that reservation. By booking a reservation you are then making those dates unavailable on our online booking engine. In the event of a cancellation for any reason our ability to return your deposit is solely based on our ability to re-rent your unit or units for the entire duration of your reservation less a $100 rebooking fee.  If we are unable to re-rent your reservation you will then be held financially responsible for the balance of your stay.

Winter Snow Policy

If you are a snowmobile group or traveling and snow conditions are unfavorable, we will hold your deposit so it can be applied to a future stay limited to availability for up to 12 months. (We provide snow reports and will ultimately decide if trail conditions are sufficient. If the trails are being groomed you can ride.) Deposits are non-refundable.

Short Stays

We require short stays in our lodge, cabins, and vacation homes to begin or end on a Saturday from June 16th through August 18th.